Redhead Pressure Cleaning LLC
Terms & Conditions

HOUSE WASHING

1. We wash from the gutter line down to the dirt
2. The chimney is NOT a part of a house wash. It is a separate charge
3. We don’t remove bird nest, unless our customer asks for the removal
4. Our house wash includes an exterior gutter rinse NOT a gutter brightening. The house wash does not remove zebra stripes on gutters.
5. We DON’T wash or rinse solid wood exterior doors.
6. We only rinse windows after a house wash. Windows may become water spotted as a result of our services. Window cleaning IS NOT included. We recommend having your windows professionally cleaned AFTER a house wash
7. We only remove natural organic matter when we clean (mold, mildew & algae) our house wash is NOT an oxidation or paint removal service that is there prior to our services.
8. We DON’T move furniture. PLEASE remove furniture before we arrive, or we may reschedule
9. Please make sure all windows and doors are securely shut BEFORE we start cleaning. We are not responsible for moisture around the doors and windows.
10. Cover exposed electrical outlets and remove furniture, delicate items & potted plants in the cleaning areas BEFORE we arrive.
11. Have an exterior on-site water spigot activated and accessible. We use your water for cleaning.
12. Clear all work areas of all items and remove all sensitive materials from the areas being cleaned such as flags, doormats, and vehicles
13. Avoid using water during service to ensure no loss of pressure or volume
14. Stains: Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
15. Redhead Pressure Cleaning LLC stands 100% behind it’s cleaning services. As a customer, if you have a dispute, the owner must contact us withing 48 hours by phone to make any corrections.

CONCRETE & BRICK CLEANING

1. Water may pool after concrete cleaning in low lying areas where there is slow or little drainage.
2. Where grass has grown over the sidewalk or concrete areas, we will do our best to get it all cleaned. Pro Tip- a well-manicured concrete or brick paver area will give a better finished result
3. We DON’T move furniture. PLEASE remove furniture before we arrive, or we may reschedule
4. Cover exposed electrical outlets and remove furniture & potted plants in the cleaning areas BEFORE we arrive.
5. Have an exterior on-site water spigot activated and accessible
6. Avoid using water during service to ensure no loss of pressure or volume
7. Clear all work areas of all items and remove all sensitive materials from the areas being cleaned such as flags, doormats, and vehicles
8. Stains: Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
9. We use your water for cleaning.
10. Stamped concrete. This concrete needs to be maintained, cleaned and kept sealed to retain its color by the home owner. Neglect will cause the paint to fade by UV rays and weather. Pressure washing will remove all organic matter and will expose fading if it HAS NOT been maintained on a yearly basis by the home owner. Redhead Pressure Cleaning LLC is not responsible for fading of stamped concrete by neglect of the home owner.
11. Redhead Pressure Cleaning LLC stands 100% behind it’s cleaning services. As a customer, if you have a dispute, the owner must contact us withing 48 hours by phone to make any corrections.

Acknowledgement of Risks and Release of Liability

Power washing uses high pressure and caustic chemicals to clean difficult stains off exterior surfaces. Utilizing this pressure allows the best clean possible, however, operating at such high pressure can also cause damage. The company's technicians are well trained in utilizing their equipment and take the utmost precautions in making sure the company does not cause harm to clients' property. The company uses safe techniques with the use of low pressure on delicate surfaces such as siding, however, damage can still occur to any delicate surface due to poor maintenance, neglect to the property, and/or low-grade building materials. It is the client's responsibility to ensure that their property has been maintained in accordance with its manufacturer's recommendations and any defects or areas of concern are repaired prior to washing to ensure a watertight seal. The client assumes all risk and takes responsibility for any damage that occurs due to improper maintenance. On the date of service, the company's technician will walk around the property and provide the client with an examination of pre-existing damage. This assessment is not all encompassing, as new damage can become apparent while the surfaces are being cleaned. If new damage is found, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.

Authorizations

The client agrees to allow the company access to the property for the purposes of completing cleaning service requested. The client understands that the cleaning service will be completed in the timeframe given during the estimate. Due to unforeseen circumstances such as inclement weather, the cleaning service may need to be rescheduled for the next available business day. The client understands that the company will do its best to reschedule quickly but must work around other scheduled clients and weather.

The client agrees to allow the company to utilize their on-site water supply via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, the client agrees to inform company and will avoid using any water during the cleaning service.

House Wash Acknowledgement

The client understands and acknowledges that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained or have contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. If the client's property suffers from oxidation, signs may become more noticeable after cleaning.

Acceptance to Terms

By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize Redhead Pressure Cleaning LLC to do the work as specified on the estimate. You release our company from property damage unless it is caused by negligence or willful misconducts. Redhead Pressure Cleaning LLC is not responsible for damage to lose siding, paint, wood, trim or windows that was previously noted as damage or found during the pre-inspection walk through.

Payment Terms

Payment is due upon completion of work unless otherwise agreed by the client and the company in writing. A 3% processing fee will be assessed for credit card payment.